Frequently Asked Questions
Everything you need to know about your DinDins delivery.
How are the meals packaged to ensure freshness?
All DinDins meals are packed in insulated, temperature-controlled boxes with non-toxic gel packs to ensure your food stays at a safe, refrigerated temperature until it reaches your doorstep.
What is the cutoff time for weekly orders?
To receive your delivery for the upcoming week, please place or modify your order by Wednesday at 11:59 PM EST.
Do you cater to specific dietary restrictions?
Yes, we offer a variety of options including gluten-free, dairy-free, vegan, and keto-friendly meals. You can filter these preferences directly on our menu page.
Can I skip a week or cancel my subscription?
Absolutely. You can skip a delivery or cancel your subscription at any time through your account settings, provided it is done before the weekly order cutoff.
Where do you source your ingredients?
We pride ourselves on using high-quality, seasonal ingredients sourced from local farms and sustainable suppliers whenever possible.
What should I do if there is an issue with my delivery?
If your box is damaged or delayed, please contact our support team within 24 hours of the scheduled delivery time, and we will make it right with a refund or replacement.